COVID-19

 

We have accreditation with ‘We’re Good to Go’, the Covid-19 Industry standard which shows that we have put into place all that is necessary to ensure your well-being whilst staying at 2 Cambridge Villas.

There are some changes to the way we operate which you can read below, but ultimately we will still be delivering our usual warm welcome and attention to detail that our guests have always enjoyed.  We look forward to seeing you in the near future and if you have any questions then please contact Kate on 07738 274107.

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COVID-19 SYMPTOMS
Please do not travel here if you have any Covid-19 coronavirus symptoms as we will not be able to accept you.  If you become ill or show symptoms of Covid-19 during you visit we request that you inform us immediately, return home to get tested, then keep us up to date with the results.
We are required to take data (name and contact details) from all guests for the Track and Trace scheme which is kept for 21 days.

SOCIAL DISTANCING
There will be notices at the front door and in reception to remind all our guests about social distancing.

HAND SANITISING STATIONS
There are hand gel sanitising stations in the front porch to use before entry  and by the breakfast room door in reception.

FACE MASKS
Face masks must be worn in all public areas of the B&B, including the dining room, except when you are seated at your table for breakfast.

CLEANING
We are spending extra time cleaning and sanitising.  All highly touched areas i.e. door handles, light switches, surface tops, banisters, room keys, room leaflets etc. are cleaned and sanitised frequently.

All guest rooms are thoroughly cleaned and ventilated before your stay.  All highly touched items are sanitised including room keys, information leaflets, kettle, hairdryer, door and cupboard handles, upholstery, bedding etc.

There will be no ROOM TIDY.  If you are staying longer than 1 night and would like replenishments for your tea tray or clean towels etc. please make a request at breakfast time. We will leave fresh towels and any other items you require outside your room door.

BREAKFAST
Breakfast is presently from 8.15am to 9am.
There will be no self-serve buffet.  Items are still available but will be brought to your table before your cooked breakfast.
We ask you to pre-order your cooked breakfast and buffet items the evening before and we also ask you to let us know your preferred time for breakfast.

CHECK IN
We will contact you about a week before your arrival with all the details you’ll need for your visit.  There will be a warm welcome and introduction but we aim to keep check-in as brief as possible.  Your room keys will be in your room, along with a leaflet (all items sanitised) containing useful  information for your stay, a breakfast menu and a parking permit for your free parking space (if you have requested one).

PAYMENT METHOD
Credit and debit card payments will be made ‘contactless’ using the card details you provide us with at the time of booking.  Please let us know when you arrive if you would like to use a different card for payment.  We can still accept cash payments if this is preferred.